I was all-in when I started using it, so I guess that made a difference. He complained a lot about needing to pay for more passwords and syncing, and that the pop-ups drove him nuts. I referred Dashlane to my boyfriend so I could share passwords, who is far less techy than me and spends a lot less time on the web, and he did not like it as much. Some websites I have in keychain still show up, so it can be annoying trying to pick the Dashlane box with the keychain one over it-that's probably my fault and I just don't know how to disable keychain now. Sometimes it doesn't save a password or gets wonky and logs me out, or otherwise acts up. It can be a bit glitchy sometimes, and a bit in your face asking to save things like credit card numbers and other autofill details. It cured a lot of my bad security behaviors. Not having to type or remember passwords is so helpful and it makes me feel far more secure that my passwords aren't too short, repeated everywhere, or left in an easily accessible note. I've tried the sharing version too and it's the only password manager I have been able to get work for sharing. ![]() It lets you paste & sync across devices with the paid version which is a total lifesaver. I like that it helped whip me into shape with my bad password habits, calling me out on the repeats and insecure ones. Syncing passwords across all my devices saves me so much time and effort. It took a bit to get it set up properly and import & update all of my unsafe passwords, but once I got everything set up it has been a dream. I literally kept my passwords in a note on my computer and reused them all the time.very bad behavior. "we lost your data, sucks to be you, we can't be bothered fixing it, now go away.I was starting to become more concerned about privacy but didn't know where to begin. I sincerely apologize for any inconvenience or frustration this has caused, and thank you for your understanding. ![]() However, please don't hesitate to let me know if you have any further questions or concerns. To that end, since we've exhausted all troubleshooting steps for your issue, I'm going to mark this ticket as closed. Since we need to prioritize larger, more general issues that impact many more users, we, unfortunately, won't have a fix for this specific issue in our next update.Įven though we're unable to provide an ETA for a fix at this time, rest assured that we are constantly releasing improvements to our product, and many issues are resolved over time with each of these releases. Our development team has confirmed that the issue you've been experiencing impacts only a small number of users. Thanks for your patience and interest in this incident! After WEEKS went by with no response, here's what I finally got from them: All of the hundreds of passwords assigned to those categories reverted to "No Category." This is a HUGE DISASTER for me. At this time, we cannot share an estimated delivery date." Great.īut here's what's worse: ALL of my custom categories except for two were DELETED from my account when the desktop application went away. I got the response "We'll do our best to add this feature to the web app as soon as possible. Custom categories still never appeared in the web client. Their response was that it would be added before the desktop application was retired, and that it would be coming soon, in the meantime, use the desktop application to edit categories.įast forward.the desktop application is gone. When the move to the web client began, I noticed straight away that the ability to create/modify custom categories was missing, which is a critical feature. Hundreds and hundreds of passwords classified into about 40 different custom categories. ![]() I had MANY custom password categories set up to track all of the passwords I use with various clients of mine. ![]() One of the things I used all the time was password categories. I have it installed across multiple platforms.
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